/* ─── Portal client (helpdesk) ───────────────────────────────────── */

:root {
    --p-bg:      #f1f5f9;
    --p-surface: #ffffff;
    --p-border:  #e2e8f0;
    --p-text:    #0f172a;
    --p-muted:   #64748b;
    --p-primary: #6366f1;
    --p-primary-hover: #4f46e5;
    --p-success: #10b981;
    --p-warn:    #f59e0b;
    --p-danger:  #ef4444;
    --p-radius:  12px;
    --p-shadow:  0 1px 2px rgba(15,23,42,.04), 0 4px 12px rgba(15,23,42,.06);
}

* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body.portal-page {
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "Roboto", sans-serif;
    background: var(--p-bg);
    color: var(--p-text);
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

a { color: var(--p-primary); text-decoration: none; }
a:hover { text-decoration: underline; }

/* ─── Topbar ──────────────────────────────────────────────────── */
.portal-topbar {
    background: var(--p-surface);
    border-bottom: 1px solid var(--p-border);
    box-shadow: var(--p-shadow);
}
.portal-topbar__inner {
    max-width: 1100px;
    margin: 0 auto;
    padding: 14px 20px;
    display: grid;
    grid-template-columns: auto 1fr auto;
    gap: 24px;
    align-items: center;
}
.portal-brand {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    font-weight: 700;
    color: var(--p-text);
    font-size: 15px;
}
.portal-brand svg { color: var(--p-primary); }

.portal-nav { display: flex; gap: 4px; align-items: center; flex-wrap: wrap; }
.portal-nav a {
    padding: 8px 14px;
    border-radius: 8px;
    font-size: 14px;
    color: var(--p-muted);
    font-weight: 500;
    text-decoration: none;
}
.portal-nav a:hover { background: #f1f5f9; color: var(--p-text); }
.portal-nav a.is-active { background: #eef2ff; color: var(--p-primary); }
.portal-nav__cta {
    background: var(--p-primary);
    color: #fff !important;
    padding: 8px 14px !important;
    border-radius: 8px;
    margin-left: 8px;
}
.portal-nav__cta:hover { background: var(--p-primary-hover); text-decoration: none; }

.portal-user { text-align: right; font-size: 13px; }
.portal-user__name { font-weight: 600; color: var(--p-text); }
.portal-user__pin  { color: var(--p-muted); font-size: 12px; }
.portal-user__pin strong { color: var(--p-text); font-family: ui-monospace, SFMono-Regular, monospace; }
.portal-user__logout { font-size: 12px; color: var(--p-muted); margin-top: 2px; display: inline-block; }

/* ─── Main / Footer ────────────────────────────────────────────── */
.portal-main {
    flex: 1;
    width: 100%;
    max-width: 1100px;
    margin: 0 auto;
    padding: 28px 20px 60px;
}
.portal-footer {
    border-top: 1px solid var(--p-border);
    background: var(--p-surface);
    padding: 14px 0;
    font-size: 13px;
    color: var(--p-muted);
}
.portal-footer__inner {
    max-width: 1100px;
    margin: 0 auto;
    padding: 0 20px;
    display: flex;
    justify-content: space-between;
}

/* ─── Toast ──────────────────────────────────────────────────── */
.portal-toast {
    padding: 14px 18px;
    border-radius: var(--p-radius);
    margin-bottom: 18px;
    border: 1px solid;
    font-size: 14px;
}
.portal-toast--success { background: #ecfdf5; border-color: #a7f3d0; color: #065f46; }
.portal-toast--error   { background: #fef2f2; border-color: #fecaca; color: #991b1b; }

/* ─── Cards & Headings ──────────────────────────────────────── */
.portal-card {
    background: var(--p-surface);
    border: 1px solid var(--p-border);
    border-radius: var(--p-radius);
    padding: 22px;
    box-shadow: var(--p-shadow);
}
.portal-card + .portal-card { margin-top: 16px; }

.portal-page-header {
    display: flex;
    align-items: end;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 16px;
    margin-bottom: 20px;
}
.portal-page-header h1 {
    margin: 0 0 4px;
    font-size: 24px;
    color: var(--p-text);
}
.portal-page-header p {
    margin: 0;
    color: var(--p-muted);
    font-size: 14px;
}

/* ─── Forms ──────────────────────────────────────────────────── */
.portal-form { display: grid; gap: 14px; }
.portal-form label {
    display: block;
    font-size: 13px;
    font-weight: 500;
    color: var(--p-text);
    margin-bottom: 4px;
}
.portal-form .field { display: grid; }
.portal-form input[type=text],
.portal-form input[type=email],
.portal-form input[type=password],
.portal-form input[type=tel],
.portal-form select,
.portal-form textarea {
    padding: 10px 12px;
    font-size: 14px;
    border: 1px solid var(--p-border);
    border-radius: 8px;
    background: #fff;
    font-family: inherit;
    color: var(--p-text);
    width: 100%;
}
.portal-form input:focus,
.portal-form select:focus,
.portal-form textarea:focus {
    border-color: var(--p-primary);
    outline: 2px solid rgba(99, 102, 241, .15);
}
.portal-form textarea { min-height: 110px; resize: vertical; }
.portal-form .row-2 { display: grid; gap: 14px; grid-template-columns: 1fr 1fr; }
@media (max-width: 600px) { .portal-form .row-2 { grid-template-columns: 1fr; } }

.portal-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    padding: 10px 20px;
    font-size: 14px;
    font-weight: 500;
    border: 0;
    border-radius: 8px;
    cursor: pointer;
    background: var(--p-primary);
    color: #fff;
    text-decoration: none;
    font-family: inherit;
}
.portal-btn:hover { background: var(--p-primary-hover); text-decoration: none; }
.portal-btn--ghost {
    background: transparent;
    color: var(--p-text);
    border: 1px solid var(--p-border);
}
.portal-btn--ghost:hover { background: #f8fafc; }
.portal-btn--danger { background: var(--p-danger); }
.portal-btn--danger:hover { background: #dc2626; }
.portal-btn--sm { padding: 7px 12px; font-size: 13px; }

/* ─── Auth screens ─────────────────────────────────────────── */
.portal-auth {
    max-width: 420px;
    margin: 96px auto 64px;
}
.portal-auth__brand {
    text-align: center;
    margin-bottom: 26px;
}
.portal-auth__brand h1 {
    font-size: 24px;
    line-height: 1.25;
    margin: 0 0 6px;
}
.portal-auth__brand p { color: var(--p-muted); font-size: 14px; margin: 0; }
.portal-auth__alt {
    margin-top: 16px;
    text-align: center;
    font-size: 13px;
    color: var(--p-muted);
}

/* ─── KPI grid ─────────────────────────────────────────────── */
.portal-kpi-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
    gap: 14px;
    margin-bottom: 20px;
}
.portal-kpi {
    background: var(--p-surface);
    border: 1px solid var(--p-border);
    border-radius: var(--p-radius);
    padding: 18px;
    box-shadow: var(--p-shadow);
}
.portal-kpi__num { font-size: 28px; font-weight: 700; line-height: 1; color: var(--p-text); }
.portal-kpi__label { font-size: 12px; color: var(--p-muted); margin-top: 6px; text-transform: uppercase; letter-spacing: .04em; }

/* ─── Tickets table ────────────────────────────────────────── */
.portal-tickets {
    background: var(--p-surface);
    border: 1px solid var(--p-border);
    border-radius: var(--p-radius);
    overflow: hidden;
    box-shadow: var(--p-shadow);
}
.portal-tickets__row {
    display: grid;
    grid-template-columns: 130px 1fr 130px 110px 110px;
    gap: 14px;
    padding: 14px 18px;
    border-bottom: 1px solid var(--p-border);
    align-items: center;
    color: var(--p-text);
    text-decoration: none;
    font-size: 14px;
    transition: background .12s;
}
.portal-tickets__row--head {
    background: #f8fafc;
    font-size: 11px;
    color: var(--p-muted);
    text-transform: uppercase;
    letter-spacing: .04em;
    font-weight: 600;
}
.portal-tickets__row:not(.portal-tickets__row--head):hover {
    background: #f8fafc;
    text-decoration: none;
}
.portal-tickets__row:last-child { border-bottom: 0; }
.portal-tickets__code {
    font-family: ui-monospace, SFMono-Regular, monospace;
    font-size: 12px;
    color: var(--p-muted);
}
.portal-tickets__subj strong { display: block; }
.portal-tickets__subj small  { color: var(--p-muted); font-size: 12px; }
@media (max-width: 800px) {
    .portal-tickets__row { grid-template-columns: 1fr 110px; }
    .portal-tickets__row .portal-tickets__code,
    .portal-tickets__row .portal-tickets__dept,
    .portal-tickets__row .portal-tickets__date { display: none; }
}

/* ─── Status & Priority badges ─────────────────────────────── */
.s-badge {
    display: inline-block;
    padding: 3px 9px;
    border-radius: 999px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: .03em;
}
.s-badge--open           { background: #dbeafe; color: #1e40af; }
.s-badge--answered       { background: #d1fae5; color: #065f46; }
.s-badge--customer_reply { background: #fef3c7; color: #92400e; }
.s-badge--closed         { background: #e2e8f0; color: #475569; }
.s-badge--urgent         { background: #fee2e2; color: #991b1b; }
.s-badge--high           { background: #fef3c7; color: #92400e; }
.s-badge--normal         { background: #dbeafe; color: #1e40af; }
.s-badge--low            { background: #f1f5f9; color: #475569; }

.s-sla-ok       { color: var(--p-success); font-size: 12px; font-weight: 600; }
.s-sla-warn     { color: var(--p-warn);    font-size: 12px; font-weight: 600; }
.s-sla-breach   { color: var(--p-danger);  font-size: 12px; font-weight: 600; }

/* ─── Conversation timeline ────────────────────────────────── */
.portal-conv { display: flex; flex-direction: column; gap: 14px; margin: 16px 0; }
.portal-msg {
    background: var(--p-surface);
    border: 1px solid var(--p-border);
    border-radius: var(--p-radius);
    padding: 16px 18px;
    box-shadow: var(--p-shadow);
}
.portal-msg--customer { border-left: 3px solid #94a3b8; }
.portal-msg--admin    { border-left: 3px solid var(--p-primary); background: #eef2ff; }
.portal-msg--system   { border-left: 3px solid #cbd5e1; background: #f8fafc; font-size: 13px; color: var(--p-muted); }
.portal-msg--internal { border-left: 3px solid var(--p-warn); background: #fef9c3; }
.portal-msg__head {
    display: flex;
    justify-content: space-between;
    margin-bottom: 8px;
    font-size: 13px;
    color: var(--p-muted);
}
.portal-msg__author { font-weight: 600; color: var(--p-text); }
.portal-msg__body { font-size: 14px; line-height: 1.6; color: var(--p-text); white-space: pre-wrap; word-wrap: break-word; }
.portal-msg__attachments { margin-top: 10px; display: flex; flex-wrap: wrap; gap: 8px; }
.portal-attachment {
    padding: 6px 10px;
    background: #f1f5f9;
    border-radius: 6px;
    font-size: 12px;
    color: var(--p-text);
    text-decoration: none;
}
.portal-attachment:hover { background: #e2e8f0; text-decoration: none; }

/* ─── Reply form ─────────────────────────────────────────── */
.portal-reply-form {
    background: var(--p-surface);
    border: 1px solid var(--p-border);
    border-radius: var(--p-radius);
    padding: 18px;
    box-shadow: var(--p-shadow);
}

/* ─── Sidebar layout pentru pagina ticket ────────────────── */
.portal-ticket-layout {
    display: grid;
    grid-template-columns: 1fr 280px;
    gap: 24px;
}
@media (max-width: 850px) {
    .portal-ticket-layout { grid-template-columns: 1fr; }
}
.portal-ticket-meta {
    background: var(--p-surface);
    border: 1px solid var(--p-border);
    border-radius: var(--p-radius);
    padding: 16px 18px;
    box-shadow: var(--p-shadow);
    display: flex;
    flex-direction: column;
    gap: 12px;
}
.portal-ticket-meta__row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 13px;
}
.portal-ticket-meta__row span:first-child { color: var(--p-muted); }

/* ─── CSAT widget ────────────────────────────────────────── */
.portal-csat { max-width: 540px; margin: 60px auto; }
.portal-csat__stars {
    display: flex;
    gap: 8px;
    justify-content: center;
    margin: 24px 0;
}
.portal-csat__stars input { display: none; }
.portal-csat__stars label {
    cursor: pointer;
    font-size: 36px;
    color: #cbd5e1;
    transition: transform .12s, color .12s;
}
.portal-csat__stars label:hover { transform: scale(1.1); }
.portal-csat__stars input:checked ~ label,
.portal-csat__stars label:hover,
.portal-csat__stars label:hover ~ label { color: #f59e0b; }
/* checked-on-the-right semantics: stars left-of-checked stay grey, this needs reverse order; simpler approach: JS or :checked first */

/* ─── Empty state ────────────────────────────────────────── */
.portal-empty {
    text-align: center;
    padding: 50px 20px;
    color: var(--p-muted);
}
.portal-empty h3 { color: var(--p-text); margin: 0 0 8px; }

/* ─── Tags chips ──────────────────────────────────────────── */
.s-tag {
    display: inline-block;
    padding: 2px 8px;
    background: #e0e7ff;
    color: #3730a3;
    border-radius: 999px;
    font-size: 11px;
    margin-right: 4px;
}